COVID-19 Procedures

COVID-19 Procedures

We are taking steps to make sure our clinic remains as safe as possible to give you the confidence that you can continue coming in to receive treatment and advice as necessary. The following strict protocols are in place for patients who are attending our practice:

Information for patients

  1. QR code check-in
    • From 6 July 2021, all visitors to the practice, including patients are required to sign in using the QR code. Parents/Guardians can add multiple people who are with the primary person (such as children or family members) in the “Add another” field.
  1. Please wait in the car for the appointment wherever possible to further reduce the number of people entering our clinic.

To protect you and our team, we are implementing the following plan:

  1. Face masks are mandatory indoors for people aged 12 and over
  2. Hand hygiene and cleaning practices will continue to be emphasised to reduce the spread of any infections. We have placed hand sanitisers in our clinic for all to use upon arrival and upon leaving the clinic.
  3. If you have a cold, flu, runny nose, cough or believe you may be coming down with any respiratory illness, as a courtesy to other patients and our staff, please call to reschedule your appointment.
  4. Please call us to reschedule your appointment if you have had close contact with a person with confirmed COVID-19 while infectious. 

We will continue to monitor guidelines, as well as our community restrictions and professional health advice.

This continues to be a rapidly evolving situation. It is important to stay informed and get up-to-date advice from credible sources.

Before coming to the clinic:

Please contact your treating specialist via phone or email before coming to clinic, if: 

  • You have been diagnosed with COVID-19 or asked to quarantine
  • You have returned from overseas in the last 14 days (excluding safe travel zone countries)
  • You have had contact with a person with COVID-19 in the last 14 days
  • You have visited a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
  • You have been tested for COVID-19 and are waiting to receive the results (except for tests due to surveillance testing obligations)
  • You have COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue.

It is very important to isolate at home from the time of your test until you come in.

What does Isolation Mean?

After your COVID-19 test you must go straight home to start isolation. Use personal transport, such as a car, if you can as this will minimise your exposure to others. Do not make any stops along the way. Once in your home you must stay. You cannot go to any public place, such as work, school, childcare, university, supermarket etc. You cannot have any visitors to your home.

You can only leave home in an emergency or to obtain essential medical care.  A person can only enter your home in an emergency, if they provide you with medical care, or if they live with you and cannot stay anywhere else. Only people who usually live with you should be in your home but you must, if practical, isolate from them as well. 

Exposure Sites

All visitors will need to check the current exposure site list.  Visitors who have attended exposure sites in Victoria during exposure dates specified will not be permitted entry until they have completed Department of Health directions regarding testing and/or quarantine.

Visitors who have recently travelled will need to follow the Victorian Travel system website for Department of Health directives. See here for the latest information on the areas across Australia that are designated as Orange or Red. Any visitor who has worked or been in Hotel quarantine in past 7 days will not be permitted entry.

Social Distancing

When you enter the practice, you will need to continue to exercise social distancing by keeping 1.5m from others and clean your hands with sanitiser provided.

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